Your rights as a client/patient of High Country Oxygen, including the right to be informed about your care, to be treated with dignity, and to voice concerns without fear of retaliation.

What we ask of you to ensure safe and effective equipment use, including proper care of equipment, timely communication, and meeting financial obligations.

How High Country Oxygen uses, discloses, and protects your Protected Health Information under HIPAA, and your rights regarding your medical records.

How to file a complaint with High Country Oxygen, ACHC, or state and federal agencies if you have concerns about your care, services, or privacy.

What to do in the event of a medical emergency, equipment malfunction, power outage, or severe weather in the Colorado mountains.

Information about your right to create legal documents that communicate your wishes for future medical care, including living wills and medical power of attorney.

Information for Medicare beneficiaries about the federal supplier standards that govern how High Country Oxygen operates.

Details about warranty coverage on equipment provided by High Country Oxygen, including duration, what is covered, and your maintenance responsibilities.

Your financial obligations for equipment and services, including insurance, copayments, and authorization for High Country Oxygen to bill on your behalf.