Grievances, Complaints, and Privacy Concerns
If you have a grievance, complaint, or concern about your treatment, care, services, or privacy rights, you may contact High Country Oxygen directly. We are committed to investigating and resolving all complaints.
High Country Oxygen
Attn: Privacy Officer / Complaint Contact
PO Box 2184, Breckenridge, CO 80424
Phone: (970) 409-2840
Email: Info@highcountryoxygen.com
Online: https://highcountryoxygen.com/file-a-complaint/
Upon receiving your complaint, High Country Oxygen will notify you within five (5) calendar days that we have received it and are investigating. Within fourteen (14) calendar days, we will provide you with written notification of the results of our investigation and our response.
You also have the right to file a complaint with the following agencies:
Accreditation Commission for Health Care (ACHC)
Phone: (855) 937-2242 | www.achc.org
Colorado Department of Regulatory Agencies (DORA)
Division of Professions and Occupations
Phone: (303) 894-7800 | www.dora.colorado.gov
U.S. Department of Health and Human Services
Office for Civil Rights (for privacy complaints)
200 Independence Ave. S.W., Washington, D.C. 20201
Phone: (877) 696-6775 | www.hhs.gov/ocr/hipaa/
You will not be retaliated against for filing a complaint.