Shipping Policy
Shipping Policy for High Country Oxygen
Effective Date: 01/01/2025
At High Country Oxygen, we are committed to providing our customers with fast, reliable, and safe delivery of all oxygen-related products. Please read our shipping policy below to understand how we process and ship orders.
Processing Time
- Orders are typically processed within 1–2 business days after payment is received.
- Orders placed on weekends or holidays will be processed on the next business day.
- If an item is out of stock or delayed, we will notify you promptly via email or phone.
Shipping Methods & Carriers
We ship through trusted carriers including UPS, FedEx, and USPS, depending on the size, weight, and destination of your order.
- Standard Shipping: 3–7 business days
- Expedited Shipping: 2–3 business days
- Overnight Shipping: Available upon request (additional fees apply)
Note: Certain medical equipment may require special handling or signature upon delivery.
Shipping Rates
- Free Standard Shipping on orders over $100 (excluding Alaska, Hawaii, and U.S. Territories)
- Orders under $100 will be charged a flat rate of $9.95
- Expedited and Overnight rates are calculated at checkout based on your location and order weight
Shipping Restrictions
Due to regulatory requirements and carrier limitations:
- We do not ship oxygen cylinders or concentrators to P.O. Boxes
- Some products (such as oxygen concentrators) may only be shipped within the continental U.S.
- We do not offer international shipping at this time
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can track your order directly through the carrier’s website.
Damaged or Lost Shipments
If your item arrives damaged, or is lost in transit, please contact us within 3 business days of delivery so we can assist with a replacement or refund. Include your order number and photos of any damage if applicable.
Questions?
For any shipping-related inquiries, please contact our customer service team at:
(970)409-2840
Info@highcountryoxygen.com